Wednesday, July 14, 2010

Toyota's customer service mantra: It's the customer that is stupid!

I have a favorite saying (I have many, but that's for another day): if there is an error, it must be the user...

It is one thing for people to call Toyota customers stupid, it is something really entertaining to watch Toyota do the same thing! And that, my dear friends is exactly what your not-so-friendly, the "cockroach of the freeways" (that's right, at the end of time, the Toyotas would still be running around - given the fact that they would have rammed the rest of us) now claims that you, the customer are to blame, not themselves...

After all, the Toyota was originally never designed to go anywhere close to the speed limit! So, when you depress the accelerator, the car turns into a Golden Retriever in a children's park!!

Now if you wanted appropriate acceleration, why would you buy a Toyota? That is why the company is calling you an idiot.

And then, there were those who bought the car after the news of the defects came out....

Well, what do you call the people who rush into buy a defective product just because it was offered on discount - yes, Virginia, there may very well be a Santa Claus (why not, Fox News has a viewership, yeah?), but sometimes Mom and Dad are just...

At the end of the day, if a Toyota gets behind you on the road...

References:

1. On Toyota strangling independent research into their safety:

Click Here

2. When Toyota called it's customers stupid:

Click Here



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